1. Company Information

Company name: Norivian
Legal entity: xxx
CVR no.: xxx
Registered address: xxx
Email: [contact@norivian.com]
Website: Norivian.com

These Terms of Service (“Terms”) govern all deliveries from Norivian (“we”, “us”, “our”) to business customers (“Client”, “you”).

By placing an order, approving an offer, or paying an invoice, you confirm that you have read, understood, and accepted these Terms.

2. Scope of Services

2.1 We design and deliver websites for restaurants, cafés, and bars based on fixed packages (Basic, Standard, Premium) and optional add-ons as described on our website.

2.2 You are purchasing a finished digital product based on our proven framework and design system. Our service is not a co-creation or hourly consultancy model.

2.3 The exact scope of your project is defined by:

• The package you choose,
• Any add-ons selected in the package calculator or offer,
• The written confirmation and/or invoice we send you.

Anything not explicitly listed is not included.

3. Design Process – Finished Product Model

3.1 You provide brand assets and preferences before we start (logo, colours, photos, menu, opening hours, contact details, etc.).

3.2 Based on this, we design and build the site independently.
You do not participate in the design process, and there are no ongoing design workshops or “live feedback rounds” during production.

3.3 The website is delivered as a complete, ready-to-use solution matching the package description. Minor technical corrections (bugs, broken links, spelling errors in content you supplied correctly) are included.

3.4 Design changes (layout changes, new sections, different style, new structure, etc.) are not included in the package price. These can be ordered as paid changes after launch, see clause 9.

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4. Prices, Currency and VAT

4.1 All prices on the website and in the calculator are stated in EUR and are exclusive of VAT unless otherwise stated.

4.2 Current prices are shown on our website at the time of ordering or in a written offer. We reserve the right to adjust our prices for future orders.

4.3 Any bank fees, currency conversion fees or other transaction charges are paid by you.

5. Payment Terms and Installments

5.1 The one-time setup fee for your package is payable as described on the order page, offer or invoice.
We may offer installment plans for the setup fee. The number of installments and installment amount will always appear clearly on the invoice or order confirmation.

5.2 Monthly services (e.g. hosting, SEO upgrade, performance upgrade, security upgrade, priority support) are invoiced separately and continue until terminated in accordance with these Terms.

5.3 Payment deadline is stated on the invoice. If no date is stated, the deadline is 8 days from invoice date.

5.4 In case of late payment we may:

• Charge statutory interest and reminder fees, and
• Suspend access to the website, maintenance and support until full payment is received.

5.5 Ownership and full rights to the website are transferred to you only when all invoices for the project (including installments) have been paid in full.

6. Client Responsibilities

You are responsible for:

• Providing accurate and complete information for the website (texts, menu, prices, opening hours, addresses, contact details, etc.).
• Ensuring you have the rights to all content you send us (images, logos, fonts, videos, text).
• Ensuring your business and website content comply with applicable laws, including marketing, consumer and data protection laws in your country.

We are not responsible for fines, legal claims or losses resulting from illegal or incorrect content provided by you.

7. Delivery Time and Acceptance

7.1 Estimated delivery time is stated in the package description or individual offer (for example 7–14 business days after we receive all necessary content and payment). This is an estimate, not a guarantee.

7.2 Delivery is considered completed when:

• The website is published on your domain, or
• We provide access details to the finished website on a temporary domain or staging environment.

7.3 After delivery you have 5 business days to review the website and report any technical errors (not design wishes). If you do not report within this period, the website is considered accepted.

7.4 Corrections that fall outside the agreed scope (e.g. “change the overall look”, “new layout”, “extra pages”) are treated as new paid work.

8. Monthly Services and Add-Ons

8.1 Upgrades such as Premium SEO, Premium Performance, Premium Security, and Priority Support are optional monthly services described on our website.

8.2 These services improve technical and marketing performance but do not guarantee specific placements in Google, a certain number of visitors or a specific revenue increase.

8.3 Monthly services run until cancelled with the notice period stated for the specific service (if no specific term is stated: 1 month’s notice to the end of a month).

9. Business Closure & Service Termination

Norivian reserves the right to discontinue its business operations and shut down all related services. In the event of a closure, all clients will receive a minimum of 30 days’ written notice before any services are terminated.

Before the shutdown takes effect, clients will be offered:

• the ability to download or export their website,
• the option to migrate their site to another hosting provider,
• and, if needed, technical assistance for the migration (billed at the standard rate).

Norivian will not deactivate or remove a client’s website without prior notice. Clients are responsible for completing the migration within the notice period. After the notice period expires, all services will be automatically discontinued.

10. Changes After Launch

9.1 After the website has been delivered and accepted, all design changes and new features are billed according to our current rates.

9.2 Unless otherwise agreed in writing, the rate for design changes after launch is:

• €49.99 setup per change request, plus
• €49.99 per hour of work.

9.3 We will typically give you a simple estimate before starting larger change requests. The estimate is not a fixed price unless explicitly stated as such.

9.4 Minor bug fixes caused by our implementation (not by later changes or third-party plugins) are corrected without extra charge within a reasonable time.

11. Third-Party Services and Tools

10.1 Your website may rely on third-party services such as:

• Hosting providers,
• Domain registrars,
• Email providers (e.g. Google Workspace),
• Booking systems,
• Analytics tools (e.g. Google Analytics),
• Plugins or themes for WordPress.

10.2 We are not responsible for outages, price changes, policy changes or data loss caused by these third-party providers.

10.3 License fees, subscriptions and usage costs for third-party services are your responsibility, unless explicitly stated as included in your package.

12. Intellectual Property Rights

11.1 Before full payment:
All designs, templates, layouts, code and other materials remain the exclusive property of [Company Name]. You are granted a temporary, limited right to review the work.

11.2 After full payment of all project-related invoices:

• You receive a non-exclusive license to use the finished website for your own business on your chosen domain(s).
• We retain ownership of our frameworks, templates, underlying code and generic components and may reuse them for other clients.

11.3 You may not resell, redistribute or license our design system, templates or code as your own product.

13. Cancellation and Rescheduling

12.1 If you cancel before we begin production, we may charge a reasonable administration fee and any costs already incurred (e.g. purchased licenses, booked photographer, etc.).

12.2 If you cancel after we have started production, we are entitled to payment for:

• Work already completed, and
• Any non-refundable external costs.

12.3 Installment plans are binding once the project has started. Early termination of the agreement does not automatically cancel remaining installment payments, unless agreed in writing.

14. Termination of Ongoing Services

13.1 Either party may terminate ongoing monthly services (maintenance, SEO, performance, etc.) with the agreed notice period.

13.2 We may terminate the cooperation with immediate effect if:

• You repeatedly fail to pay on time,
• You use the website for illegal or clearly unethical activities, or
• You otherwise breach these Terms significantly.

13.3 Upon termination of monthly services we will not remove your website, but any included services such as updates, monitoring, backups, SEO work or priority support will stop.

15. Liability and Disclaimer

14.1 Our liability is limited to the total amount you have paid for the specific project or service that the claim relates to, and in all cases limited to the amount covered by our business liability insurance, if any.

14.2 We are not liable for:

• Indirect loss, consequential loss, lost profit, lost bookings, or loss of data,
• Downtime caused by hosting providers, plugin developers, hackers, or other third parties,
• Losses caused by your own changes or by a third party you have given access to the site.

14.3 We do not guarantee specific rankings in search engines, any given number of visitors, or certain business results. Our SEO and performance services are “best effort” only.

16. Data Protection

15.1 If we process personal data on your behalf (e.g. via contact forms or booking systems), a separate Data Processing Agreement (DPA) may be required under applicable data protection law (e.g. GDPR).

15.2 You are the data controller and responsible for ensuring:

• That your processing has a legal basis,
• That your privacy policy and cookie policy are accurate, and
• That your use of tracking and cookies complies with applicable rules.

17. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to: power outages, network failures, fire, flooding, war, pandemic, strike, lockout, governmental restrictions or major failures in third-party infrastructure.

18. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your order or latest renewal will apply to that specific agreement. The current version is always available on our website.

19. Governing Law and Venue

These Terms are governed by Danish law, excluding its conflict of law rules.